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  PROVIDING CUSTOMER SERVICE IN A BANKNG ENVIRONMENT

PROVIDING CUSTOMER SERVICE IN A BANKNG ENVIRONMENT

SAQA QUALIFICATIONS ID : 20185 : NQF LEVEL : 4

  MAIN OUTCOMES

  1. Customer service given in banking-related situations
  2. After-sales services

 ALL COURSES

FETC : BANKING

FETC : MICRO FINANCE

FETC : NEW VENTURE CREATION

NC : MICRO FINANCE

NC : BANKING

NC : BANKING SERVICES ADVICE

NC : MANAGEMENT

NC : BUSINESS ADMINISTRATION SERVICES

NC : NEW VENTURE CREATION (SMME)

MANAGERS – SMALL BUSINESS SERVICES WORKSHOP
CUSTOMER AND WORKPLACE RELATIONSHIP MANAGEMENT
LOAN MANAGEMENT

TIME MANAGEMENT

FINANCIAL LITERACY: BASIC FUNDAMENTALS

PREPARATION FOR WORK PROGRAMME NQFL
PREPARATION FOR WORK PROGRAMME
DIVERSITY IN THE WORKPLACE
DIGITILISATION

WORK READINESS PROGRAM

PROVIDING CUSTOMER SERVICE IN A BANKNG ENVIRONMENT
REMAINING A TRUSTED ADVISOR
STRATEGIC CUSTOMER RELATIONSHIP
DEVELOPING AND PRESENTING SALES SOLUTIONS IN A BANKING ENVIRONMENT
CUSTOMER SERVICE IN A CONTACT CENTRE
SALES EXCELLENCE PROGRAMME FOR LOAN CONSULTANTS
RISK MANAGEMENT IN A BANKING ENVIRONMENT
CREDIT AND RISK MANAGEMENT

 POPULAR COURSES

FETC : BANKING

TIME MANAGEMENT

WORK READINESS PROGRAM

FETC : MICRO FINANCE

FINANCIAL LITERACY: BASIC FUNDAMENTALS

FETC : NEW VENTURE CREATION

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