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067 677 1667

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BOOK APPOINTMENT

  CUSTOMER AND WORKPLACE RELATIONSHIP MANAGEMENT

CUSTOMER AND WORKPLACE RELATIONSHIP MANAGEMENT

SKILLS DEVELOPMENT COURSE

  MAIN OUTCOMES

  1. Improve your existing customer service skills
  2. Develop new techniques to improve the customer experience

 ALL COURSES

FETC : BANKING

FETC : MICRO FINANCE

FETC : NEW VENTURE CREATION

NC : MICRO FINANCE

NC : BANKING

NC : BANKING SERVICES ADVICE

NC : MANAGEMENT

NC : BUSINESS ADMINISTRATION SERVICES

NC : NEW VENTURE CREATION (SMME)

MANAGERS – SMALL BUSINESS SERVICES WORKSHOP
CUSTOMER AND WORKPLACE RELATIONSHIP MANAGEMENT
LOAN MANAGEMENT

TIME MANAGEMENT

FINANCIAL LITERACY: BASIC FUNDAMENTALS

PREPARATION FOR WORK PROGRAMME NQFL
PREPARATION FOR WORK PROGRAMME
DIVERSITY IN THE WORKPLACE
DIGITILISATION

WORK READINESS PROGRAM

PROVIDING CUSTOMER SERVICE IN A BANKNG ENVIRONMENT
REMAINING A TRUSTED ADVISOR
STRATEGIC CUSTOMER RELATIONSHIP
DEVELOPING AND PRESENTING SALES SOLUTIONS IN A BANKING ENVIRONMENT
CUSTOMER SERVICE IN A CONTACT CENTRE
SALES EXCELLENCE PROGRAMME FOR LOAN CONSULTANTS
RISK MANAGEMENT IN A BANKING ENVIRONMENT
CREDIT AND RISK MANAGEMENT

 POPULAR COURSES

FETC : BANKING

TIME MANAGEMENT

WORK READINESS PROGRAM

FETC : MICRO FINANCE

FINANCIAL LITERACY: BASIC FUNDAMENTALS

FETC : NEW VENTURE CREATION

NAVIGATION

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