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067 677 1667

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067 677 1667

Get in touch with us

BOOK APPOINTMENT

  CUSTOMER SERVICE IN A CONTACT CENTRE

CUSTOMER SERVICE IN A CONTACT CENTRE

SAQA QUALIFICATION ID : 20185 NQF LEVEL : 4

  MAIN OUTCOMES

  1. Instill in myself a personal contact centre culture
  2. Work as a member of a contact centre team
  3. Identify and respond to customer needs in a contact centre
  4. Handle a range of customer complaints in contact centres
  5. Handle a range of customer complaints
  6. Gather and provide relevant information to contribute to contact centre problem solving

 ALL COURSES

FETC : BANKING

FETC : MICRO FINANCE

FETC : NEW VENTURE CREATION

NC : MICRO FINANCE

NC : BANKING

NC : BANKING SERVICES ADVICE

NC : MANAGEMENT

NC : BUSINESS ADMINISTRATION SERVICES

NC : NEW VENTURE CREATION (SMME)

MANAGERS – SMALL BUSINESS SERVICES WORKSHOP
CUSTOMER AND WORKPLACE RELATIONSHIP MANAGEMENT
LOAN MANAGEMENT

TIME MANAGEMENT

FINANCIAL LITERACY: BASIC FUNDAMENTALS

PREPARATION FOR WORK PROGRAMME NQFL
PREPARATION FOR WORK PROGRAMME
DIVERSITY IN THE WORKPLACE
DIGITILISATION

WORK READINESS PROGRAM

PROVIDING CUSTOMER SERVICE IN A BANKNG ENVIRONMENT
REMAINING A TRUSTED ADVISOR
STRATEGIC CUSTOMER RELATIONSHIP
DEVELOPING AND PRESENTING SALES SOLUTIONS IN A BANKING ENVIRONMENT
CUSTOMER SERVICE IN A CONTACT CENTRE
SALES EXCELLENCE PROGRAMME FOR LOAN CONSULTANTS
RISK MANAGEMENT IN A BANKING ENVIRONMENT
CREDIT AND RISK MANAGEMENT

 POPULAR COURSES

FETC : BANKING

TIME MANAGEMENT

WORK READINESS PROGRAM

FETC : MICRO FINANCE

FINANCIAL LITERACY: BASIC FUNDAMENTALS

FETC : NEW VENTURE CREATION

NAVIGATION

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